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Lost Passwords

Collecting your passwords

Signup – How to collect your initial passwords

If you are a new student or member of staff, your College or the Faculty will have pre-registered you for your UIS computing accounts.

Collecting your password from outside the University

During the summer, new students will be sent an email from the Student Registry containing detailed instructions and a link to the CamSIS Student Registration web pages. The timing of this will vary: for undergraduates, it will be late August; for postgraduates, it will be early August.

Collecting your password once you have arrived in Cambridge

Once in Cambridge, you will need to use a device connected to the Cambridge University Data Network (CUDN) in order to collect your initial password. To do so at the Faculty please use the machines in DMB 1S4, 1S5, 1S7 or the Library.

At the logon screen type 'signup' and no password then follow the instructions.

The UIS Password

Your UIS Password – provides you with access to these central computing services

Further information: UIS help pages

EDUC Password

EDUC Password

Staff and some research students will also be provided with an EDUC password – This provides access to EDUC desktops, files stores and printers.

To reset your password, please contact the IT Office.

Lost Passwords

Lost Passwords (and how to change)

If you forget your password(s), you will need to get a Password Reset Token from the IT Office or one of the two Service Desks.

To reset your EDUC password, please contact the IT Office – For distance learners, this may be possible remotely.


Change your password here

Compromised Passwords

Compromised passwords: what to do

If you think someone has discovered your password, or that your computing service account has been breached, you should:

  1. Immediately change your password
  2. Check all your University accounts for signs of misuse
  3. Report any suspected misuse to the IT Office.

Report serious security breaches to CERT

If you suspect serious misuse of any University systems, immediately report it to the University Computer Emergency Response Team (CERT)